Here's a list of our most commonly-asked questions related to integrations:
How do I connect to SupporTrends?
Visit our Integrations section here for detailed instructions for each platform we support
How long does it take for a conversation to show up on the SupporTrends platform?
Depending on the length of the conversation, it can take between one and five minutes to fully process once the conversation has been sent to us. Depending on the integration, that can take several minutes as well, so a good rule of thumb is 10-15 minutes.
Why can I see conversations on the Data Flow page that aren't on the Visualizations page?
Our Visualizations page uses a faster database that is designed for high volumes of large queries, and it is synchronized periodically throughout the day.
Why are my dashboards missing certain conversations?
Our Visualizations page uses a faster database that is designed for high volumes of large queries, and it is synchronized periodically throughout the day. It is customary for the Visualizations data to lag behind what you see in the Data Flow section.
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